Frequently asked questions
We accept a variety of payment methods, including major credit cards such as Visa and MasterCard.
Absolutely. At Soho Collective, authenticity is at the heart of everything we do. All our products are 100% genuine, sourced directly from trusted, reputable suppliers. By purchasing directly from the suppliers, we ensure that every item meets our standards of authenticity and quality, giving you complete confidence in every purchase.
At Soho Collective, we specialise in bringing you a carefully curated selection of premium activewear and lifestyle essentials from sought-after international brands. Our collection combines quality, comfort, and effortless style, featuring standout pieces designed for both movement and everyday living. From the latest arrivals to timeless wardrobe staples, we make premium global fashion accessible to those who value style, individuality, and quality.
If you're looking for a product that we do not keep in our store, we can exclusively source the product just for you. Simply contact us via our WhatsApp icon below with a clear picture of the desired product, along with any specific details or preferences you may have. We will get back to you and discuss your request and provide you with a quotation based on the product and your requirements. Please note that to proceed with the order, a 50% upfront payment is required, and upon receipt of your payment, we will initiate the sourcing process.
You can expect delivery to arrive within 1–3 business days. We partner with reliable couriers to make sure your items reach you safely.
Free shipping applies to orders over R1,500. Otherwise, standard shipping starts at R99.
Regrettably, we do not offer international shipping at this time. Our delivery services are limited to cities within South Africa.
At Soho Collective, all sales are considered final, and refunds are not offered under normal circumstances. We encourage customers to review their orders carefully before completing their purchase. In the event that you receive a defective or incorrect item, please contact us via our WhatsApp icon below within 3 days of receiving your order so that we can assist you with an exchange or store credit where applicable.
A request can be submitted within 3 days after your product has been delivered. Please contact us via our WhatsApp icon below to discuss your request.
Due to the nature of our business, all consignment sales are final and cannot be returned for a refund. We have a 3-day exchange policy in cases where the product arrives damaged or the size is too small or too big for you. For more information on our returns process, please visit our Return Policy page. To initiate a return or exchange request, please contact us via our WhatsApp icon below.
You are responsible for covering the return shipping costs to send your order back to us. However, if your exchange meets our criteria, which includes being in unused, resellable condition, in the original packaging, and with all tags intact, we will cover the shipping expenses for sending your exchange back to you at no additional cost. Please contact us via our WhatsApp icon below before returning an item to confirm the applicable arrangements.
You can reach our customer support team through our Contact form below or by contacting us via our WhatsApp icon below. Our team will assist you with your questions about products, payments, delivery, and exchanges.
Contact us
If you need any further assistance, feel free to leave us a message using the form below or reach out via our WhatsApp chatbot. Our team will get back to you as soon as possible.