Frequently asked questions

South Africa delivery times:

  • Gauteng: 1 to 2 business days
  • Major cities (Cape Town, Durban, PE, Bloemfontein): 2 to 4 business days
  • Outlying / regional areas: 3 to 6 business days

Orders are processed within 24 hours on business days where possible. International shipping is not available at this stage.

Returns are accepted within 7 days of delivery.

Conditions:

  • Items must be unworn, unused, and unwashed
  • Original tags and packaging must be intact

Process:

Contact SOHO Collective via email or WhatsApp to request a return. Once approved, return instructions will be provided. Refunds or exchanges are processed after inspection.

Sale or discounted items may not qualify for refunds unless defective. Return courier costs are generally for the customer unless the item is defective or incorrect.

Contact us

If you need any further assistance, feel free to leave us a message using the form below or reach out via our WhatsApp chatbot. Our team will get back to you as soon as possible.